Frequently Asked Questions
Portraits and weddings
Ordering prints
Deliveries and payment
Exchanges and refunds
Portraits and Weddings
Can I discuss our wedding with you, and the packages the you offer?
Contact us by email tudormillingtonphotography@hotmail.co.uk and we will call you to go over it all in more detail.
How do I schedule a portrait sitting?
Contact us by email tudormillingtonphotography@hotmail.co.uk We will then get in touch with you to arrange a time suitable.
Where will the sitting take place?
TudorMillington is dedicated to making your professional sitting as easy and hassle-free as possible. To that end, we are happy to conduct your sitting at your home, at a park, indoors or outdoors.Do you charge for travelling?
For weddings and portraits there is no additional cost within a 100 mile radius of Ringwood, Hampshire, further than this then there is a small transport cost. For events and commercial photography there is a fee that varies dependant on your requirements, please email tudormillingtonphotography@hotmail.co.uk for a quote.
What should I wear?
The basic rule of thumb is comfort. If your clothes are comfortable, you will be comfortable. While there is no such thing as "good" or "bad" colours, there are some general guidelines:
- Choose colours and styles that you like. If you're not sure what looks good on you, ask an honest friend.
- Avoid busy fabrics or wild patterns.
- Try to avoid choosing one-colour outfits. For example, no black shirt-black trouser combinations.
- For group photos, select at least one colour in each outfit that is the same. Remember that you'll all appear in the same finished portrait so avoid polka dots and stripes standing next to each other.
How much space do I need for the studio?
The studio takes up 10'x8' space and is suited for up to 4 subjects in any one photo.
How many people can be in the sitting?
As many as you'd like! For that matter, it doesn't have to just be people. Bring the family pet! We do ask, however, that you let us know ahead of time how many people, what type of pet, and whether or not there will be any unusual subjects. This will help our photographer be fully prepared for the session, and may have an impact on indoor or outdoor location.
How can I best prepare for the sitting?
This depends on who is being photographed.
Infants
If they're well rested, fed, and in a new nappy, chances are you'll have a successful sitting!
Toddlers
If you're the parent of a toddler, you know that the answer to this varies by the minute! Our experience is that mid-morning or just after a nap generally works well. Make sure to bring plenty of snacks (the type that don't soil an outfit) and a sense of humour. If you're relaxed about the experience, chances are you're toddler will respond.
Our photographers are specially trained to work with small children. Allow the photographers to work their magic. For parents that stay in the background, beautiful pictures are generally the reward!
Pre-school to school age
If you've survived photographing you're toddler, this age group will be a breeze. Explain in simple terms what will happen during the sitting and from there, just make sure they're well-groomed.
General Information
Once you've prepared the subjects, it's important that you're prepared as well. Think about the end result first. Would you like formal pictures or informal? This will help you to decide on an indoor or outdoor photograph and what your family will be wearing.
For most families, gathering the whole family together can be something of a Herculean task. Make it count by thinking through what combination of subjects are most important. Perhaps a picture of dad with all the kids to be given as a future Father's Day gift. Maybe the women in your family would like a photograph of three generations of mothers and daughters. Once the sitting gets underway, time moves quickly. We encourage parents to plan ahead of time for those combinations they'll want and to share this information with the photographer prior to the sitting.
Finally, remember to prioritize your ideas. Keep a list of the most important shots so you'll have them completed first. This ensures everyone is fresh for the most important pictures and that nothing is left to chance.
What time of day is best?
This depends on the subjects. Pick a time what works for your family's schedule. Try to find time when neither you or your kids will be rushed.
If you've got small children, try to choose a time when they'll be their best. For toddlers, that often means mid-morning or just after their afternoon nap.
How long will the sitting take?
A typical sitting lasts one hour, although many sittings can be completed in 45 minutes. We are specially trained to work with children and rarely keep little ones sitting for long, although if there are problems we can easily stop for a break and come back to photos after 5-10 minutes. The sittings are worked around you, we want to avoid any pressure of time, the sitting is about you and the kids. Please allow 45 minutes either side of the sitting to allow for setting up the studio and packing it down.
Ordering prints
How do I order prints?
For weddings, portraits and commercial photography- After the sitting is completed, we arrange to come out to you at a time convenient with you to go over the finished edited prints. Once you have determined what photographs you like, we will assist you in filling out an order form. From there, we will print your order and your final prints will be mailed to your home. Further prints can be purchased from the website using your username and password, allowing the whole family and friend's access to the photos.
For art prints or events - Click on the picture you want and it'll will add to the basket, Once you've selected all that your after continue to checkout and it will take you to PayPal.
What if I'm not happy with my prints taken during a portrait shoot?
In the unlikely event that you're not happy with your pictures, we will meet with you to develop a customised solution to meet your needs. If we are unable to provide a customised solution, we will retake the portrait at no charge.
How long will it take to receive the final prints?
For Portraits: Allow 21-28 days from placing your order. We will get your order out to you as soon as it is complete. If the prints are needed by a specific day then please do let us know and we will try and sort out a solution, please remember all our frames are made for your prints, and aren't stock piled or off the shelf, to ensure a high quality finish that will last.
For Weddings: Allow 21-28 days for editing, (this normally allows enough time for your honeymoon.) 7-14 days for the Album design, 2-3 months for the production of the album. With prints and frames allow 21 -28 days. We will get the order sent out to you as soon as it's complete so your prints maybe with you sooner.
For Wall Art Prints: Allow 21-28 days from placing your order. We will get your order out to you as soon as it is complete. If the prints are needed by a specific day then please do let us know and we will try and sort out a solution, please remember all our frames are made for your prints, and aren't stock piled or off the shelf, to ensure a high quality finish that will last.
Should you need your prints rushed, we're happy to accommodate your request, but remind you that rush charges will be incurred.
Deliveries
Where in the UK is Tudor Millington currently able to deliver?
We deliver everywhere in the UK.
Can Tudor Millington deliver internationally?
For international orders we use Airsure from the Royal Mail; Items receive priority handling in both the UK and when they are abroad.
Please email tudormillingtonphotography@hotmail.co.uk and we will contact you to go over prices in more detail.
Who will Tudor Millington use to ship my new purchase?
Royal Mail is our shipping partner for all UK deliveries. For Europe and Rest of World we use Airsure from Royal Mail, additional fees may apply for these orders.
Do I have to pay import charges if I am not in the UK?
International Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Any international customs or import duties are imposed once the package reaches its destination country. Any Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
I need someone else sign for my delivery, is that ok?
Yes, anyone at the specified delivery address can sign for your parcel.
Can you leave my delivery parcel at an agreed hiding place, for example in the back garden?
This is an option we are looking into. But currently all deliveries must be signed for by you or another authorised person at your delivery address.
Can I order by telephone or order in some other way?
We can only accept payment through our web site because Ordering over the internet with Tudor Millington is the safest and most secure method of ordering and paying. This ensures your details are handled and stored safely and your card details are only handled by PayPal.com. Therefore we will only accept orders placed online and not by Instalments, Cheque, Email, Postal Order or over the telephone.
Payment
What if I don't have a PayPal account?
That doesn't matter as you can still pay by card through them.
What cards can I pay with?
We accept VISA, MASTERCARD, DELTA, SWITCH, SOLO, MAESTRO and VISA ELECTRON. We currently do not accept AMERICAN EXPRESS.
Can I pay using any currency?
We now operate using UK Pound Sterling (GBP), Euros (EUR) and Dollars (USD).
When will I be charged if I order something that is not in stock?
We will not sell something that is not in stock. We only display items that are currently in stock and ready to ship. It should be impossible to purchase any item that is out of stock. But in the unlikely event that a human error mistake is made (we are only human) and an item is available to purchase that should not be, we will contact you to offer an alternative or a refund along with our apologies.
When will I be charged for my new purchase?
At The final stage of purchase you be asked to enter your postal and contact details so that we can process your order. You will also be presented with a summary of you order. Check that all images and frames are correct before clicking the continue button. You will proceed to the PayPal.com secure payment system to complete your purchase. They will contact your bank/card issuer for authorisation to take payment from your account.
Will I get any confirmation that my new purchase has been successful?
When your payment is authorised, you will be presented with confirmation statement from PayPal and then returned to our final statement page where a summary of your order can be viewed. You will also receive an e-mail within a few minutes confirming your order.
What if my payment authorised but Tudor Millington has query about my order or details?
If we have a query with your order or for example we believe your delivery address has a spelling mistake, we will contact you to clarify it. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
What if for any reason my payment is declined?
If PayPal cannot get authorisation from by your bank or card issuer, you will be returned to the final statement page where you be presented with the reason for your card being declined, you will be given the opportunity to enter different/alternative card details and continue with the purchase or terminate the transaction. (Please note some issuing banks may still reserve your funds for a period of time).
I want to change or cancel my order, can I do this?
Once your order has been confirmed, it's not currently possible for you to change or cancel it, prior to dispatch. Please refer to the 7 day cooling-off period for more details.
There is a chance that there may be nobody in, when you deliver my parcel. What will happen to It?
Royal Mail will leave you a card informing you that delivery has been attempted. On this card will be details of a local post office where your parcel will be held for 7 days. You will need identification and the card to collect your parcel.
When will my order arrive?
Standard Delivery Orders: We Aim to deliver within 28 days for the UK and 42 days for the rest of the World
I am still waiting for my delivery, 28 days have passed since my order was placed and confirmed, what can I do?
Please contact us at tudormillingtonphotography@hotmail.co.uk We will immediately begin the process of verifying the status of your parcel, all we will need off you is the unique order number that was emailed to you in your order confirmation statement and your name.
I am experiencing technical problems
Please email tudormillingtonphotography@hotmail.co.uk to report this problem our technical team will fix it and get back to you.
I cannot sign in; my username and or password is not recognised.
It is very important that you use exactly the same username and password that you have been issued. Please remember this is case sensitive. If you are sure that you are using the correct details then please email: tudormillingtonphotography@hotmail.co.uk please include your name and a telephone number so we have the option of calling you back if we need to resolve any issue.
Exchanges and refunds
Can I return or Exchange my purchase?
We want you to be completely satisfied with your new purchase.
Art prints - if you are not you may return it to us for an exchange or refund within 14 days.
Wedding and Portrait - ensure you are happy with the work when viewing. As they are a bespoke, we can't offer a refund as they have no resale value, further issues can be discussed with us.
The item I ordered is now reduced. Can you refund me the difference?
Unfortunately we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
I have received my print and have now decided I don't want it, can I get a refund for prints from a portrait sitting or wedding?
No. As the photos have been tailor made for you, and you have view the images before placing the order and there is no resale value all photos purchased through portrait sittings or weddings are non-refundable.
What is the 7 day Cooling-Off Period?
In addition to our returns policy, under the United Kingdom's Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase fromwww.tudormillington.co.uk, for a full refund. We will provide you with a full refund but you to must return the cancelled items at your cost. If we do not receive the cancelled items back, we may arrange to have them collected at your cost. We cannot issue a refund until the item is returned.
The item I have received is faulty, what should I do?
If you receive an item that is faulty, accept our apologies in advance. Please email tudormillingtonphotography@hotmail.co.uk quoting your order number, your name and address, together with details of the product and the reason for return. Please state whether you require a refund or a replacement. A member of our team will contact you within 24 hours and walk you through our faulty goods process. Please understand we will need to verify the fault before any action is taken this may include contacting the Printers and Framers. If the item is found to be faulty we will credit you for any postal charges you have incurred and refund or exchange the item.
I received the wrong item, what can I do?
If the item you received is not the one you ordered, please accept our apologies in advance. You will be able to obtain an exchange or refund. Upon receipt and verification of the photo we will credit any postal costs you have incurred and refund or exchange the item.
How long will it take for my refund to be processed?
It is very important that before send you item back that you fill out a returns authorisation form and click the send button. This will ensure we are expecting your return and will be able to process your refund quickly and efficiently. Please click here for our returns policy and to obtain a returns authorisation form.
Please allow 3-5 working days for your parcel to get to us.
Once we have processed your refund we will send you an email to notify you this has taken place (the email will be sent to the same email address as your Order Confirmation email was sent).
Please allow a further 5-14 working day's after receiving the refund confirmed notification email for the funds to be credited to your account. We have no control over this time frame. It is completely dictated by your bank/card issuer. Please note: the refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will contact you.
When will I receive my replacement?
Before contacting us please take note of the timescales required to process an exchange:
Please allow 3-5 working days for your parcel to get to us. We then require up to 48 hours from receipt of a return for us process an exchange. Once the exchange has been processed please allow the following additional days for delivery of your replacement item: - UK - Up to 21-28 Working Days. - Rest of World - Up to 28-42 Working Days. Part of my order is missing what can I do?
Please accept our apologies in advance. But we are only human and occasionally mistakes can happen. If you have received your order and an item is missing, please email: tudormillingtonphotography@hotmail.co.uk quoting your order number and the missing item we will investigate this for you.
Can I return my unwanted order to you in person?
No, for security purposes, we are unable to accept any orders returned to us or our office.
Do I have to pay for the postage when I return my item?
If you are returning an item(s) to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Please note: the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that ensures you for the value of the goods.
Why is my delivery charge not refunded?
Delivery charges are non refundable. You will be refunded the full value of the item(s) returned less the delivery charge.